Data Analyst Intern

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

As a Customer Success intern, it is vital that you possess:

· Proficiency in English communication, French communication is preferred.

· A drive to assist others in achieving their goals.

· Enjoy resolving analytical and technical challenges.

· Comfortability in utilizing data for deriving insights.

· Strong communication skills, both orally and in writing, including presentation abilities

· The capacity to generate documentation and suggest process improvements.

Education

Our ideal candidate is currently pursuing a Master's degree in Data Analytics.

Responsibilities

The internship within the Customer Success team focuses on leveraging data to enhance customer

service, by identifying key areas for improvement and implementing solutions. Here's a simplified

breakdown of the key responsibilities:

1. Enhance Client Health Score: Improve the existing system by adding and integrating new

metrics, testing their effectiveness, and implementing them into the existing system.

2. Develop Dashboard: Create a user-friendly dashboard to visualize solution usage and adoption. 3. Automate and Clean Data: Streamline dashboard updates and ensure data quality and accuracy. 4. Develop Regression Testing Tool: Design and implement a tool to efficiently identify issues in software updates. 5. Explore Generative AI: Research and propose applications of Generative AI to enhance customer experience. This internship combines data analysis, software development, product innovation, and cutting-edge AI exploration to improve customer success and service delivery.

About the team

The Customer Success team for Insurance solutions plays a pivotal role in supporting clients within the insurance

industry, acting as a bridge between the innovative solutions our company offers and the specific needs of our

clients.

In an industry as dynamic and data-driven as insurance, where customer satisfaction and operational efficiency

directly impact business success, our team ensures that clients not only realize the full potential of our products

but also receive tailored support that aligns with their unique business objectives. Through proactive engagement,

and personalized service, the Customer Success team contributes to the enhancement of client operations, and

drives the adoption of strategic solutions that lead to measurable outcomes. Our commitment to excellence and

partnership facilitates the transformation of our clients' challenges into opportunities for growth and innovation.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.