Assc Implementation Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Role: (JOB SUMMARY)
The Software Support team is part of MOODY’S Insurance operating unit’s Customer
Success organization, and we provide customers with Follow the Sun support with roles
based in Europe, Asia-Pacific, and the Americas. We are a dedicated and fun group of
individuals who work smart so we can enjoy a good work-life balance. Our team
members come from all different backgrounds (education, geography, previous
professional experience, etc.), and we use this to our advantage.
We are not a typical "Call Center" or "Help Desk" group; rather, our work enables our
customers to utilize the MOODY’S Insurance product suite efficiently and effectively in
their workflows by providing service excellence while serving as the face of MOODY’S
for many of our customers. If you enjoy a challenge and are looking to constantly
develop yourself in an exciting and dynamic business, then this role is for you.

Responsibilities:
?Provide external and internal customers with best-in-class software support across
the MOODY’S Insurance suite of product offerings following established team SOPs
and Best Practices
?Acknowledge, manage, and bring to resolution customer inquiries of standard
complexity, escalating cases as necessary to meet MOODY’S standards of execution
excellence
?Working with and learning from senior colleagues, develop broad knowledge of
MOODY’S product offerings; hone effective research and technical troubleshooting
skills as well as the ability to make pragmatic troubleshooting decisions based on
the information at hand
?Learn about MOODY’S as an organization and over time come to possess an
understanding of the customers we serve and their business (i.e. objectives,
challenges, work processes, economic environment, etc.) to better support/resolve
their inquiries.

?Participate in and enable the success of team projects or other requested activities (e.g. end user application training, pre-release documentation review), as requested
and based on individual skill set/ability

Qualifications:
?Undergraduate/first-level STEM degree (e.g., Bachelor’s) or graduate/second-level
degree (e.g. MBA, Master’s) with an emphasis in computer science, IT, or another
software related domain
?At least one year of relevant business experience. Possess effective time
management, communication (written and verbal), and troubleshooting skill sets
?Experience with Cloud-based SaaS technologies, RESTful APIs, and/or their support
is especially advantageous
?Be self-driven and able to perform well within cross-functional, multi-
organizational, and virtual teams
?Demonstrated competence in managing difficult conversations and situations with
customers, ensuring to keep key stakeholders involved and escalate situations
internally, as appropriate.
?Experience in supporting business applications, systems administration, and
relational database management troubleshooting
?Experience with Windows Server, HPC, and SQL system
administration/troubleshooting
?Experience with Client/Server or n-Tier software architectures and their associated
limitation/requirements
?Experience working with customers in the Insurance or Reinsurance markets
(including Brokers) or supporting business applications in these markets is
advantageous
?Ability to think critically and make pragmatic troubleshooting decisions

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.