Assistant Director-Customer Success Management

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Moody’s Insurance Solution is the world's leading provider of analytics and decision science solutions for the quantification and management of catastrophic risks throughout the world. Moody’s Catastrophe models and services are used by hundreds of insurance and reinsurance companies, hedge funds, corporations, and governments to assess a wide-range of natural and man-made perils, from earthquakes and hurricanes to terrorism and disease pandemic.

JOB DESCRIPTION

Our high performing Client Development team is looking for a Assistant Director Client Success Management to work closely within the Japan Market Segment to support clients and expand strategic client relationships. The ideal candidate will be a self-motivated, pro-active, results-oriented professional with an ability to work with minimal direction. The main functions of this role are to execute the strategic account plan, work closely with our client base, retain and increase revenue by helping pursue expansion opportunities while ensuring a high quality of service and effective communications between the client and internal business units. Success will be determined by client retention and satisfaction as well as performance on individual project-based initiatives.

Essential Job Functions

• Act as a strong client advocate, while maintaining business priorities
• Actively participate in regularly scheduled account team meetings designed to review the "state of the client" and align strategic plans
• Support sales team on execution of account strategy
• Support account renewal and cancellation mitigation activities
• Proactively identify and improve upon areas of client dissatisfaction
• Monitor the progress of client inquiries up to confirmation of final resolution; ensure the final resolution fully meets Moodys standards
• Support event response outreach and on-going support
• Support change management activities for updated product and model releases
• Client onboarding and training of new products and services
• Provide ongoing technical expertise & assistance
• Work both independently and with a team

Travel
* 10-20% travel may be required

Qualifications

• Bachelor’s degree in any discipline with a strong academic track record
• Minimum 5-year experience in insurance, software service, analytics or related fields
• Exceptional written and verbal communication skills
• Excellent client facing skills required - must be able to relay complex and often technical concepts to broad audiences
• Ability to coordinate across different teams, working effectively in a team and as an individual
• Fluency in English and Japanese (written and spoken) is a must

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.