Description de l'emploi

Niveau d'expérience: Experienced Hire

Catégories:

  • Product Development

Emplacement(s):

  • 7 World Trade Center, 250 Greenwich Street, New York, New York, 10007, US

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

 

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.  

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

 

 

Skills and Competencies

  • 3-5 years project management experience
  • Ability to identify, assess, and mitigate risks throughout the project lifecycle
  • Excellent in engaging and communicating with stakeholders at all levels
  • Strong ability to lead, motivate, and manage project teams
  • Skilled in managing and implementing change within projects (required)
  • Proficient in creating detailed reports and maintaining project documentation (required)
  • Ability to present project updates and outcomes clearly and concisely (required)
  • Efficient in managing time and prioritizing tasks to meet deadlines (required)
  • Expertise in allocating resources effectively to optimize project performance (preferred)
  • Continuous improvement mindset to enhance project processes and outcomes (preferred)
  • Ability to make informed decisions quickly and effectively (preferred)

 

 

Education

*      BSc in Computer Sciences / IT / Engineering or similar is preferred

*      Relevant professional qualifications (e.g. Prince 2, MSP, PMI certification (e.g. PMP®), IPMA certification, certified Scrum Master)

 

 

Responsibilities

In this position, you will play an important role within our Project Management team, focused on delivering excellent customer experience in the Insurance sector across multiple solutions. In particular, you will be involved in the following activities:

 

Engagement Coordination: Client On-boarding, Training & Post-production activities

  • Manage the implementation of Moody’s solutions to Insurers
  • Identify, plan and monitor Moody’s team activities throughout the phases of the engagement
  • Schedule external trainings related to the engagement & track the execution
  • Coordinate the timely delivery of corresponding standard and custom materials
  • Plan and execute client communication
  • Monitor, report and discuss with internal and external parties the status of knowledge transfer to clients and remediation proposals as necessary
  • Achieve proactive monitoring of client experience and satisfaction according to set client success metrics incl. offering additional training, personalized need assessments, access to SME resources.

 

Admin & project maintenance activities

  • Coordination of Moody’s resource allocation to ensure client success during on-boarding and post go-live support
  • Regular update on engagement status (RAG review)
  • Development of content for the PMO team e.g. templates, presentations, documentation for both external and internal use
  • Internal knowledge sharing

 

 

About the team

Governance & Project Management Team plays a critical role within the Customer Engagement functions ensuring excellent customer experience by managing Moody’s activities and deliveries towards clients (both Moody’s partners and end-customers) during the whole engagement process, including pre-selling, on-boarding and successful support post go-live. Given the nature of our engagements, this team needs to robustly handle coordination of Moody’s functional and technical experts, activity planning, monitoring and reporting as well as running mainstream client communication. Every Project Manager is expected to cover multiple engagements concurrently and closely cooperate with Sales, Customer Success and other teams supporting them in overseeing overall client engagements portfolio.

For US-based roles only: the anticipated hiring base salary range for this position is $93,600.00 - $135,750.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Instructions de demande

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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