AVP Mgr-Systems Engineering ((UNIX)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Highly motivated and driven, proven track record of innovation and execution resulting in Operations excellence.
• Effective people leadership, talent development and management.
• Experience managing Enterprise Linux Ecosystem in production environment
• Experience with Red Hat Ansible Automation Platform for patching, configuration baseline, and deployments.
• Proven technical leadership in major incident recovery and mitigation of service.
• Experience in bash/python scripting and automation using Ansible platform
• Experience of vulnerability remediation of Linux instances employing Qualys or other vulnerability management products
• Experience with hybrid infrastructure, including cloud services (AWS, Azure, GCP) and VmWare suite
• Highly experienced in operations and support of datacenter and cloud services.
• Expertise in driving incident and change ITIL processes using ServiceNow.
• Ability to manage multiple priorities and respond to urgent issues effectively.
• Customer focused & solutions driven
• Exceptional written and verbal communication skills.

Education

• RHCSA, RHCE, AWS Certified SysOps Administrator or VCP-DCV are a plus

Responsibilities

• Drive innovation and execution, incorporating continuous improvement and efficient resource management, resulting in Operations excellence.
• Manage Moody’s global UNIX infrastructure Operations by leading team that spans across countries in a "follow the sun" model.
• Owns and leads service recovery from major incidents and facilitates mitigation within the SLO targets.
• Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes.
• Co-ownership of global risk & control program execution to de-risk UNIX infrastructure.
• Joint responsibility of Disaster Recovery procedures and exercises with application and service management.
• Contributes to technology roadmaps by partnering with Engineering and Architecture functions.
• Work with PMO, business and technology in efficient resource management to deliver projects within budget and timelines. Provide inputs and operational data for effective tracking, evaluating, and reporting of projects and services.
• Resolve service quality/satisfaction issues raised by downstream consumers and ensure high-priority/escalated issues are addressed in a timely manner.
• Execute hiring and people strategy for the TSG organization across capability centers
• Advise senior management on matters related to service quality, service development, budgets, personnel, and new opportunities.
• Ensure the team understands, accepts, and supports TSG goals and objectives.
• Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.

About the team

The Technology Services Group (TSG) are seeking an experienced Technical Manager to join our global Operations team to manage, support the Enterprise Linux Environment.

You will work closely with internal business partners, architects, network, cyber-security

and other groups to understand project requirements and deliver scalable, reliable solutions.

This role offers an exciting opportunity to work on cutting-edge technologies, drive

innovation, and shape the future of our hybrid cloud infrastructure to support the organization's

growth and success. If you are passionate about Enterprise Linux technologies, possess strong technical acumen, and thrive in a collaborative environment, we encourage you to apply and join our team.