Business Process Mgmt Specialist II

Skills and Competencies

* Excellent attention to detail and ability to complete transactional processes without concentration lapses
* Capable of managing and prioritizing high workload volumes
* Solid MS office skills, intermediate to advanced Excel skills and Power Point preferred
* Data Visualization tool like Power BI & Tableau is a plus

Qualifications
* Graduate/Postgraduate in any stream with 0-2 years of work experience
* Prior experience in Quality Assurance profile and/or relevant internship experience a plus.
* Able to confidently follow a complex process and rapidly develop subject matter expertise without the need for continual quality checks on work.
* Solid verbal and written communication skills; ability to confidently put across the view point
* Strong interpersonal skills; ability to work well within a team atmosphere as a supportive, helpful team member
Responsibilities

* Perform QA reviews based on a defined process and applying a solid understanding of regulatory/ compliance requirements
* Record observations in a comprehensive manner to facilitate hand offs and follow ups.
* Actively liaise with team leaders and managers to discuss and resolve open questions and brainstorm ideas/opportunities to improve and strengthen the operating environment
* Build knowledge and understanding of the tactical tools and broader operating environment including the MIS Credit Rating Process and related Policies, Procedures and Guidelines
* Identify and proactively research issues, exceptions, and data discrepancies; escalate as needed and follow up to resolve
* Develop subject matter expertise to facilitate educated decision-making and discussions when faced with an exceptional scenario not covered by the process steps

About the team
The "In Business-Control" team is responsible for managing processes that provide support to analyst on documentational requirements and MIS with risk management function. Our department contributes with processes like Quality Assurance, Analyst Supports and Control Testing. By joining our team, you will be part of exciting work in Quality Assurance.