Client Service Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Role:

Provide superior customer and external relations by resolving client issues and requests while serving as the initial point of contact for a wide range of research and data products. Additionally, proactively identify new products and sales leads through client interaction. The knowledge and experience gained in this role will help with future development within Moody’s Analytics.

Responsibilities:

• Handle phone calls, emails and instant messaging
• Acquire strong knowledge of Moody’s Analytics products
• Resolve client issues, complete specific client requests
• Must be able to work collaboratively and independently
• Adept at problem solving and developing effective work plans
• Act as a liaison between Sales and clients
  

Qualifications:

• Strong customer orientation, an eagerness to excel and a desire to be a part of a dynamic, fast-growing team.
• Up to 2 years demonstrated experience in a customer service role is preferred.
• Experience using computer systems and software such as Microsoft Office (Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• The successful candidate will be a motivated, responsible individual with the ability to work autonomously.
• Ability to prioritize and take ownership.

#LI-ER1

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.