Customer Success Engineer - RMBS

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

We are a dynamic customer success team supporting award-winning product suites. This Associate Director - Customer Success Engineer offers the chance to apply analytical and technical skills to build and support solutions for various segments of the structured finance markets : RMBS, Agencies, ABS, CLOs and CMBS. In the first six months, you will learn about our products such as Cash Flow modeling tools and processing, Web Portal, Data Feeds, APIs, and Excel/Python-based solutions. This role is pivotal in our organization’s profitability with our objective to help customers derive ongoing value from structured finance solutions and services throughout Moody’s. You will be the first line of interaction with customers and the first to offer assistance with technical/analytical issues. Your role will include participating in the design and integration of new features. Initially, the role will focus on leveraging product expertise in RMBS, the ability to communicate effectively with customers, understand their product needs and translate that into action in the product delivery process.

Role/Responsibilities:

• Maintain detailed understanding and documentation of customer use cases, usage metrics health scores
• Lead customer engagement and report to internal stakeholders
• Deepen customer relationships across seniority and function areas, positioning the company in an advisory role
• Ability to reverse engineer structured finance transactions using Moody’s APIs and cash flow engines
• Experience in building cash flow models and update performance data for structured finance transactions
• Support and train clients on software applications and structured finance APIs
• Develop customer installation and system integration plans using our analytics and data APIs
• Participate in architecture and design reviews for complex technical solutions.
• Perform gap analysis and provide business solutions
• Assist with special projects and travel as required

Qualifications:

• Bachelor’s degree in finance, Engineering, Computer Science, Statistics, Economics, Operations Research, or related field (Master’s preferred)
• 5+ years of experience in the structured finance industry
• Proficiency in API wrappers and familiarity with API protocols, as helpful
• Prior experience in a customer-facing role
• Understanding of the banking and insurance industry
• Experience with credit models such as Probability of Default (PD), Loss Given Default (LGD), risk rating, economic capital and CECL
• Strong problem-solving skills for debugging software, data issues
• Knowledge of relational and NoSQL databases is a plus
• Excellent written and verbal communication skills
• High attention to detail and ability to handle multiple projects
• Experience with Intex and/or Trepp APIs or product suites is a plus
• Familiarity with Salesforce and Gainsight

For US-based roles only: the anticipated hiring base salary range for this position is $134,400.00 - $194,850.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.