Description de l'emploi

Niveau d'expérience: Experienced Hire

Catégories:

  • Sales & Marketing

Emplacement(s):

  • MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are -with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

  • 2-3+ years’ experience working in direct business-to-business client facing roles with experience within a SaaS, commercial data, analytics, regulatory or finance industry.
  • Customer Success or Account Management experience highly desirable
  • Experience with Digital technology and Digital CS tools strongly preferred
  • Solid understanding of complex business concepts and processes, particularly in the area of regulatory compliance, supplier and credit risk use cases.
  • Ability to present high-level information as well as detailed demonstrations of products & services.
  • Excellent verbal/written communication and presentation skills.
  • Ability to work both independently and within a team environment, with focus and high attention to detail.

Education

  • Undergraduate/first-level degree (e.g., Bachelor’s degree) required, with coursework in business, economics, finance, marketing or related fields.

Responsibilities

The main objective of our Digital CSM team is digital customer enablement, customer retention and growth. The CSM team contributes to the wider business imperatives through at scale value delivery, proactive engagement, relationship building and proactive support of customer outcomes and objectives.

  • Support the implementation of our Digital Customer Success Strategy through personalised proactive customer engagement at scale.
  • Lead the post-sales client lifecycle, coordinating with key internal stakeholders from Sales right through to Product
  • Drive the retention of clients within an assigned book of business
  • Leverage our Digital tools to create and implement one-to-many engagement strategies and deliver a digital-first customer experience
  • Achieve clients’ desired outcomes by developing relationships built on trust and integrity
  • Collaborate with Product Management and Product Strategy to promote improvement in product quality and coordinating regular client feedback forums
  • Empower and enable clients by anticipating potential pain points or pitfalls and introducing them to suitable best practices
  • Work closely with clients to help them achieve self-sufficiency, ensuring they are coached effectively throughout the lifecycle
  • Demonstrate strong customer advocacy by hosting Voice of the Customer (VoC) forums, conducting C-SAT surveys & completing NPS outreaches, giving clients a voice and an opportunity to improve our offering
  • Serve as the centralised point of contact between the client and internal stakeholders, coordinating the engagement of other stakeholders where suitable and necessary
  • Coordinate Moody's Analytics responses to requests from clients

About the team

This is a great opportunity to join our fast-growing Digital Customer Program function that drives the implementation our Digital Customer Success strategy. The Digital CSM team is an integral part of this new group at Moody’s. The team is global in scope with ample opportunities for learning and development, along with an opportunity to shape and build many new Digital workflows and processes.

For US-based roles only: the anticipated hiring base salary range for this position is 17,450,400.00 - 25,303,050.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Instructions de demande

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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