Customer Success Summer Internship

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

To succeed as a Customer Success intern, you should:

• Be motivated by helping others succeed.
• Enjoy solving analytical and technical problems.
• Be comfortable working with data to help gain insights.
• Prioritize impactful outcomes and know when a job is done.
• Communicate effectively verbally, in writing, and in presentations.
• Demonstrate a desire to learn new skills and concepts.
• Have an interest in the role of science and technology in understanding and managing risks.

Education:

• Working towards a BS or MS degree in related fields: Mathematics, Engineering, Physics, Statistics, Economics, Earth or Climate Sciences, Computer Sciences, Data Sciences, Software, IT, Risk Management, Insurance.
• Fluency in spoken and written English.

Responsibilities:

• Assist in rolling out tracking and reporting process for platform adoption - a key client success initiative.
• Establish a streamlined / automated reporting process for refreshing adoption tracking data.
• Build templates for internal announcements on client success stories, including platform adoption complete.
• Help to define and establish templates for marketing of our services, including resources for internal and external reference.
• Analyze customer Net Promoter Score data and summarize themes for use in internal reviews.

About the Team:

In Customer Success, we partner with clients to ensure they extract maximum value from our catastrophe models, data, platform, applications, and services. We are a global, multi-disciplinary team of professionals with a shared passion for helping customers.

Our team comprises:

• Model specialists who guide clients in their effective use of our evolving climate and catastrophe models and data.
• Software specialists who help clients leverage our Intelligent Risk platform and applications.
• Client success managers who strategize and drive long-term success.
• Consultants who optimize client workflows, facilitate risk transfer, and explore new uses of our models and data.
  

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.