Delivery Manager (Digital Workplace Operations Project Manager)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Project Manager will be a member of the Digital Workplace Services - Project Management team and will be aligned with multiple Engineers in the Operations tower to assist in project definition, project execution, and embracing agile best practices. The Project Manager will drive work with multiple stakeholders and supporting teams including Engineering, Operations, Cybersecurity, Networks, Product Management, and Desktop Support. The Project Manager needs to have an agile mindset and be adept at project governance within a Hybrid and Agile framework. Responsibilities include collaborating with the Product team to collaborate on product roadmaps, planning releases and design sprints, generating weekly project reports, and establishing a sustainable project operationalization cadence.

The project manager must possess excellent documentation skills through all stages of the project, solicit and document decisions, provide consistent reporting to leadership, and maintain an organized file repository. Additionally, the project manager will collaborate with the relevant Engineering teams to successfully implement projects and ensure they meet the Operationalization and PM Framework acceptance criteria.

General responsibilities:

· Collaborate with other PMs and PMO to ensure hybrid and agile process-adherence

· Implement and maintain JIRA sprint models for all Operations Engineering workload

· Drive communication and publicize information across towers, leadership, stakeholders, and engineers to ensure transparency from project initiation through operationalization

· Facilitate stakeholder engagement, decision-making, and conflict resolution

· Create a positive, collaborative, and cohesive project environment

· Manage project commitments and deliverables

· Remove impediments and mitigate risks and dependencies

· Enhance accountability, transparency, and adaptability throughout all stages of the project

· Assist in Engineering team delivery of Key Initiatives while holding internal and external teams accountable for their commitments

· Provide management updates while incorporating tools such as PowerBI for dashboard visibility

· Facilitate Mergers and Acquisitions integrations into Moody’s environment

· Oversight of standardized processes (ex. License management, certificate renewals) and coordinate execution with other internal teams as needed

· Leverage organizational resources to improve capacity for project work

· Work with vendors and ensure accountability for outstanding issue resolution and project deliverables and timelines.

Qualifications and Experience:

· Proven 3-5 years in an Operations and/or Engineering Project Manager role

· Knowledge of Azure / Virtual Desktop, Windows clients, Telephony, M365 suite, and Audio visual

· Scrum Master / Six Sigma certifications and experience preferred

· Lead the planning, assessments, and implementation of projects within the Operations team across multiple technology disciplines

· Ability to prioritize and work under pressure

· Strong organizational, documentation, and reporting skills

· Strong familiarity with Hybrid and Agile frameworks - Waterfall, Scrum and Kanban

· Strong track record with managing complex and fast-paced projects

· Ability to proactively execute on project needs

· Good interpersonal, written, and verbal communication skills

· Good reasoning skills with the ability to solve problems effectively and creatively

· Experience in managing projects across cross-functional teams

· Excellent vendor management

· Ability to handle scope changes and communicate adjustments effectively

· Working understanding of network principles in reference to delivering conference rooms/telephony solutions

· Jira, Confluence, MS Excel and MS PowerPoint, MS Project skills

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.