Description de l'emploi

Niveau d'expérience: Experienced Hire

Catégories:

  • Operations

Emplacement(s):

  • MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

As a member of the Solutions Delivery - Data Feeds operations team, the operations Analyst supports the deliveries and quality control of our data feeds. The analyst will be in charge of implementing automated quality controls based on our production logs and feeds meta data. The analyst will also help producing an environment that will help our support line. The analyst will have to understand the requirements, propose a method of implementation, implement, and deliver for standard and custom feeds deliveries throughout the year. The processes and systems need to be followed, while ensuring compliance with organizational standards and protocol.

We are seeking a highly skilled and experienced Operations Analyst to join our dynamic team. As an Operations Analyst, you will play a crucial role in ensuring the smooth operation and continuous improvement of our systems and processes. The ideal candidate will have 3 to 5 years of experience in incident management, data analysis, automation, data visualization, performance testing, SQL, QA, and exceptional communication skills to effectively engage with technical and business stakeholders.

Responsibilities:

  • Take ownership of incident management, including monitoring, detection, and resolution of feeds issues to ensure optimal system performance and minimal downtime.
  • Conduct thorough data analysis to identify trends, patterns, and insights related to system performance, incidents, and problem areas.
  • Work towards automating the detection and resolution of recurring issues, reducing manual effort and enhancing efficiency.
  • Utilize data visualization tools and techniques to present complex information in a clear and concise manner, enabling stakeholders to make informed decisions.
  • Collaborate closely with technical teams to develop and implement monitoring solutions, dashboards, and reports that provide actionable insights.
  • Engage with business stakeholders to understand their requirements, challenges, and objectives, and translate them into effective operational solutions.
  • Communicate effectively with both technical and non-technical stakeholders, providing regular updates, reports, and recommendations.
  • Conduct root cause analysis investigations and prepare detailed reports, including customer-facing Root Cause Analysis (RCA) findings.
  • Identify opportunities for process automation and streamlining to improve operational efficiency.
  • Utilize SQL skills to extract and manipulate data for analysis and reporting purposes.
  • Stay up to date with industry best practices and emerging technologies related to incident management, data analysis, automation, performance testing, SQL, and QA.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3 to 5 years of experience in incident management, data analysis, automation, data visualization, performance testing, SQL, and QA.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights.
  • Proficiency in using data visualization tools such as Power BI, Tableau, or similar tools.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and business stakeholders.
  • Proven experience in conducting root cause analysis investigations and preparing comprehensive RCA reports.
  • Familiarity with incident management processes, ITIL framework, and best practices.
  • Strong understanding of automation technologies and techniques, with hands-on experience in implementing automation solutions.
  • Experience in performance testing and collaborating with QA teams for system testing and optimization.
  • Proficiency in SQL for data extraction, manipulation, and reporting purposes.
  • Ability to work independently and as part of a team, managing multiple priorities and deadlines.
  • Self-motivated and proactive with a continuous improvement mindset.
  • Experience working in a fast-paced environment and adapting to changing business needs.
  • Strong attention to detail and the ability to work under pressure.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Instructions de demande

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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