Description de l'emploi

Niveau d'expérience: Experienced Hire

Catégories:

  • Corporate Services

Emplacement(s):

  • Green Hall 3, Upes str. 19, Vilnius, 8128, LT

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Department / Team

The People Team’s mission is to power Moody’s growth with exceptional talent developed through impactful insights, processes, and experiences in an inclusive community where people want to come and stay.

The Role / Summary:
The People Services & Solutions EMEA Hub Associate provides seamless customer experience for Moody’s employees within the EMEA region. The EMEA Hub Associate serves as the initial owner and resolution provider for basic employee inquiries raised through ServiceNow. Reporting to the People Connect Manager, this role will work to meet all expected service level agreements, track and analyze cases and data analytics tied to process, and provide thoughtful and informative responses to employees while supporting across all HR lifecycle processes.

Responsibilities:
* Leverage knowledgebase to provide consistent and attentive customer service to Moody’s employees
* Receive inbound inquires via ServiceNow que, verifying the needs of employees and assisting in resolution
* Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner
* Consult with transaction requesters to ensure details are verified and all appropriate approvals have been received, where applicable
* Direct employees to the appropriate resources when needed
* Escalate cases after reviewing against team guidelines, if further assistance is determined
* Collect, compile, and analyze HR data, metrics, and statistics
* Support prioritized employee cases when raised within the time zone
* Review data and trouble shoot process and inquiry resolutions to improve quality, efficiency and employee experience
* Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody’s culture throughout workstream
* Support operational work across the Moody’s People Team to drive efficient and consistent processes
* Remain informed with current and innovative People practices, improving effectiveness of HR processes
* Process, verify and maintain documentation relating to exit workforce and other aspects of the employee life cycle
* Follow defined case management procedures during the processing of employee cases while maintaining confidentiality
* Uphold Hub policies, procedures, and work instructions, including meeting operational standards and maintaining employee satisfaction
* Establish strong working relationships across operations global and regional teams to support technology and HR processes
* Perform other tasks as assigned by leadership team

Qualifications:
* Bachelor’s degree or equivalent
* 1-2 Years Human Resources, Customer Service or data related field
* Strong oral, written and interpersonal communication skills in English (English required)
* Excellent customer service skills
* Passion for building effective HR processes and data analysis that deliver exceptional user experiences
* Understanding of end-to-end user experience for HR processes
* Ability to use existing procedures to solve routine or standard problems (problem solving skills)
* Business driven team-oriented demeanor (ability to work within a Team)
* Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
* Sound judgement and discretion with sensitive information, escalating when appropriate
* Effective listening and growth mindset to service a diverse employee population
* Commitment to continual process improvement

Preferred:
* Experience within SAP, SuccessFactors and ServiceNow
* Familiarity with customer service tools, system and methodologies
* Experience managing Shared Service Center operations tasks
* Bi-lingual capability (English and other language) preferred

Annual base salary gross: 19,300.00 to 31,100.00. Applicable to Lithuania candidates: The base salary range represents the low and high end of the Moody’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Moody’s total compensation package for employees. Other rewards and benefits include the following: Medical, Personal Accident, Life Insurance and Time Off.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Instructions de demande

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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