Production Associate

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

The Role / Responsibilities:
* The primary objectives of the role are to format research reports consistent with Moody’s brand
guidelines using MS Office (Word, Excel and PPT) and Content Management System tool.
* Treat all publishing issues as extremely urgent. Respond and/escalate according to SOP and well
within expected SLA.
* Publish Research reports using CMS and FMP according to approved SLA and SOPs on L1-L2
Sharepoint site
* Support and escalate questions and issues according to L1 support procedures on L1-L2
Sharepoint site
* Keep informed on current issues and workarounds from shift manager (new issues) and known
issues on L1-L2 Sharepoint site
* Review Daily turnover from prior shift
* Keep informed on expired issues and workarounds
* Support all L1 documented functions, tasks, and questions
* Communicate (phone or email) using approved templates, guidelines and documented best
practices.
o Escalate to shift manager or L2 support person when questions or doubts arise
* Maintain knowledge of documented L1 functions and SLAs
Qualifications:
* Any Bachelor Degree
* Customer focused orientation
* Ability to function as a member of a team, to work to tight deadlines and to organise and present
information clearly.
* Ability to think and work independently
* Willingness to learn and share information and skills
* The ability to manage multiple tasks under tight deadlines in a fast-paced, deadline-driven
team environment.
* Strong problem solving and time management skills
* Strong interpersonal and communications skills.
* 1-3 years of relevant experience, preferably in a similar industry environment.
* Experience working in a financial environment preferred.
* Experience with CMS is a plus
* Knowledge of the graphic tools such as PhotoShop, Illustrator and InDesign will be an added
advantage

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.