Description de l'emploi

Niveau d'expérience: Experienced Hire

Catégories:

  • Operations

Emplacement(s):

  • One Canada Square, Canary Wharf, London, E14 5FA, GB

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Responsibilities:
This individual will serve as the primary contact with business clients to elicit requirements and validate requirements and designs-developing and maintaining strong relationships, and keeping these clients informed and engaged throughout the entire project lifecycle. This individual will work as a liaison between Moody Analytics’ business groups, product management, senior internal personnel, and with the application development teams-to provide support for their work products and to act as an informed customer advocate within the development team. This individual will also be responsible for production support of the Salesforce CRM applications.

  • Design, build and implement maintenance and enhancement requests for newly launched tools and systems.
  • Participate in cross-functional teams as subject matter expert to support system enhancements, as well as on new development as either the primary Business Analyst or collaborating with other Business Analysts
  • Design and write specifications for new features and/or new releases according to business/client requirements. Act as a liaison with internal teams to ensure understanding of the design requirements.
  • Support Business Requirements activities by providing end-to-end analysis for product and initiatives with respect to data requirements, data flows, data modelling, workflow context and design, and user interface designs within and across Moody's systems.
  • Author thorough, detailed, high-quality documentation of all aspects of the systems in question, including business requirements, use cases, and Business System Concept documents.
  • Evaluate data availability and assess the needs of the various business partners including local, regional, and global leadership to optimize the process and reporting.
  • Partner with external vendors (e.g. salesforce.com) to ensure a focus on implementation of best practices around cross-system data continuity, data hygiene, and business process definition.
  • Develop external and cross-functional relationships and work closely with internal stakeholders to develop insights for strategic and tactical decisions. Keep clients informed and engaged throughout the entire project lifecycle.
  • Recommend and implement centralized tools that internal teams can use to extract data/insights for daily business management in an automated manner.
  • Resolve requirements conflicts between business units or between business and technology.
  • Contribute to project planning activities.
  • Responsible for periodic updates of project status to management.
  • Provide content, high-quality documentation and review documentation for release or new features.
  • May train on the technical and analytical aspects of the product.
  • May assist with support calls that involve product management issues.

Qualifications:

  • Bachelor’s degree (or equivalent) in a related field required.
  • At least 2-3 years of exposure to Salesforce system either as in an end user, Salesforce Support or Business Analyst role
  • Ideally experience working with Service Cloud and Service business users
  • System/business analysis experience required in an agile development environment.
  • Strong functional knowledge of the Salesforce CRM Platform
  • Ability to coordinate and assist large teams in resolving complex analytical and technical issues.
  • Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines.
  • Excellent oral and written communication skills and ability to effectively communicate with internal and external contacts.
  • Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks.
  • Client focused, proactive and results oriented with ability to support clients across multiple location.
  • Ability to manage and influence stakeholders.
  • Exposure and skills to work with key productivity tools - MS Office, SQL, Jira, Teams, and Slack.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Instructions de demande

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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