Description de l'emploi

Niveau d'expérience: Experienced Hire


  • Engineering & Technology


  • Tower -11, (IT/ITES) SEZ of M/s Gurugram Infospace Ltd, Vill. Dundahera, Sector-21, Gurugram, Haryana, Gurugram, Haryana, 122016, IN

Moody’s is a developmental culture where we value candidates who are willing to grow. So, if you are excited about this opportunity but don’t meet every single requirement, please apply! You may be a perfect fit for this role or other open roles.

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at

This role is part of the Application Production Support technical team in the Moody’s Analytics organization. Moody’s is seeking a Salesforce Engineer to join our team in supporting Moody’s Salesforce platform. The successful candidate will be responsible for daily Production Support functions, work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.
A successful candidate must be able to work with vendor resources, stakeholders and agile teams. On any day, the candidate could be doing any or all of the following:
  • Provide a superior customer experience in all interactions with stakeholders.
  • Manage ticket inflow and work assignments for the team, providing daily reporting around the same.
  • Coordinate with L1 business lead for prioritization of tasks.
  • Lead the team in performing analysis in the identification and resolution of integrated data.
  • Work with other teams in the resolution of issues that span multiple applications and/or platforms.
  • Lead the service delivery of Release Management and Operational Support activities.
  • Analyze highly complex application build, release and deployment requirements and write technical specifications to design or redesign build, release and deploy automation.
  • Assist in the rollout and deployment of new product features, and deployment of applications via automation with configuration management tools.
  • Provide up-to-date status to all stakeholders including senior management on incidents and requests across Salesforce Applications.
  • Participate in project delivery and maintenance activities, project transition and UAT to enhance individual knowledge and build on the knowledge required to support the application.
  • Manage major incidents in the application support area, work for a speedy resolution and follow up with resulting problem actions.
  • Weekend Duty manager role as part of a global rotation, act as point of escalation for major incidents.
  • This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
  • Meet individual and team goals and service levels.
  • Document and maintain procedures.
  • Lead team meetings and discussions.
  • Bachelor’s or master’s degree in computer science, Software Engineering, or a related field.
  • 4+ years of experience in Software Development, Dev-Ops and support role within the financial sector.
  • Salesforce Administration, Platform App Builder and Platform Developer 1 Certification.
  • Apttus CPQ and financial force certification is a plus.
  • Complete understanding of the standard policy, ownership and implementation of the Event, Incident, Request, Problem, Release and Knowledge Management disciplines for various Salesforce applications and third-party tools.
  • Sound knowledge on different software workload automation and monitoring tools like (BMC Remedy, Control M, Tivoli Workload Scheduler, Nagios and Splunk).
  • Experience with data quality tools and methods (such as data profiling, validation, cleansing, etc., via SQL/SOQL).
  • Expertise in DevOps tools stack (Bitbuket, Github, AutoRabit, SVN, Aldon, TFS, Jira, Jenkins, Urban Code, Nolio and Puppet).
  • Working in ITIL, Six Sigma, or CMM/CMMI aligned functions.
  • Operations Management experience in a high availability environment supporting various salesforce applications & ERP/data integration tools (such as SAP, MuleSoft, Informatica ETL and IBM Sales Performance Management Etc.).
  • Strong problem-solving skills and attention to detail.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Highly organized and detail oriented with strong analytical skills and comfortable with Agile deliverability methodology.
  • Ability to remain flexible and manage competing priorities under demanding deadlines.
  • Strong interpersonal and teamwork skills, as well as excellent oral and written communication skills.
  • Ability to summarize and report on complex data in a concise manner and ability to identify trends and ensure consistency.
  • Strong technical skills required to create and maintain analysis and reporting (e.g., Excel, PowerPoint, etc.).
  • Strong sense of ownership of the work product.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.

Instructions de demande

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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