Senior Director - Head of SaaS Operations, DevOps and CloudOps

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Banking Business Unit is a leading SaaS solution provider in the financial services industry, generating $1.2+ billion in annual revenue and serving over 2,000 clients in more than 50 countries. Our innovative solutions, leveraging scalable cloud infrastructure and interoperable workflows, empower financial institutions to address a broad range of market needs and regulatory requirements across Lending, Risk & Finance and Regulatory domains. We are committed to leveraging cutting-edge technology to better support our clients, optimize operations and drive our success.

As the head of Banking Technology Operations, you will lead the strategy, development, and execution of SaaS operations and DevOps/CloudOps initiatives. You will be responsible for ensuring the reliability, scalability, and availability of our SaaS platforms while driving continuous improvement and operational excellence. This role requires a visionary leader with a deep understanding of DevOps principles, cloud architecture, and the unique challenges of the financial services industry.

The head of Technology Operations also has responsibility for the integrity of our SaaS solutions. The maintenance of these solutions requires a strong controls-based mindset to ensure we provide the stability and security our customers expect of Moody’s. In close collaboration with our Risk Management teams, you will ensure that we meet obligations to internal and external stakeholders and that we have a strong framework for incident response.

We find success together and strong collaboration with other Product & Technology teams, Platform, Risk Management, as well as Customer Engagement teams in different regions, is essential to success in this role. As a leader in our Technology group, you will ensure we share and absorb best practices from other Moody’s Analytics teams and actively contribute to central governance activities.

Key Responsibilities

Leadership and Strategy:

• Develop and execute a global DevOps and CloudOps strategy aligned with the company’s business goals.
• Lead, mentor, and grow a high-performing global team of 100+ DevOps and CloudOps engineers.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.

Infrastructure and Automation:

• Oversee the design, implementation, and management of scalable and reliable cloud infrastructure.
• Drive infrastructure automation to ensure fast, reliable, and automated software deployment.

Security and Compliance:

• Ensure that all cloud and DevOps practices adhere to industry standards and regulatory requirements.
• Collaborate with security teams to implement robust security measures and controls.
• Conduct regular security assessments, and remediate them.
• Collaboration and Communication:
• Work closely with product & engineering teams, central platform & operations, and other stakeholders to ensure seamless integration and delivery of software solutions.
• Communicate effectively with executive leadership, providing updates on key metrics, risks, and projects

Monitoring and Performance:

• Implement comprehensive monitoring and alerting systems to ensure the health and performance of cloud infrastructure and applications.
• Own SLA measurement and management, analyze performance, identify and resolve issues proactively.
• Optimize resource usage and costs associated with cloud infrastructure.

Budget Management:

• Develop and manage budgets for Cloud IT operations, ensuring cost-effective resource usage
• Implement effective and transparent cost management in collaboration with product lines
• Innovation and Continuous Improvement:
• Stay current with emerging technologies and industry trends

Knowledge & Skills:

• Proficiency with major cloud service providers such as AWS (mandatory), Azure, and Google Cloud Platform.
• Experience with CI/CD tools like Jenkins, Github, Github Actions and CircleCI.
• Familiarity with ‘Infrastructure as code’ tools like Terraform and Ansible.
• Knowledge of Docker, Kubernetes, and related containerization and orchestration technologies.
• Experience with monitoring tools like Prometheus, Grafana, Cloudwatch and Datadog.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Understanding of security principles and practices in cloud and DevOps environments, including compliance with industry standards (e.g., PCI DSS, GDPR).
• Strong verbal and written communication skills to interact with various stakeholders, including technical teams, management, and clients.
• Strong strategic thinking, problem solving, analytical, and critical thinking skills

Qualifications:

• Minimum master's degree or equivalent in a relevant field from an internationally recognized institution.
• Minimum 15-20 years of experience within large Technology and SaaS providers.
• Successful experience deploying and managing multi-tenant SaaS applications, including scalability, uptime, and performance optimization.
• Understanding of the regulatory environment, compliance requirements, and specific challenges faced by the financial services industry is a plus.
• Proven track record of leading and managing technical teams
• Willingness to travel
  

For US-based roles only: the anticipated hiring base salary range for this position is $230K - $300K, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.