Sr Systems Engineer - Network Support

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 5+ years’ experience in global network operations team
• Solid knowledge and experience in BGP peering, routing/switching, MPLS, ISIS, and OSPF
• Understanding core Networking concepts
• Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics).
• Network security: Understanding of network security principles and practices, including access control and information transfer policies
• Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery.
• Highly impactful problem-solving skills and attention to detail.
• Experience working with ITSM systems such as ServiceNow.
• Customer focused & solutions driven
• Exceptional written and verbal communication skills.

Education

• Proven hands-on network engineering experience
• CCNP or higher (CCIE and/or CISSP highly valued)
• Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
• Solid understanding of the OSI or TCP/IP model
• Hands-on experience with monitoring, network diagnostic and network analytics tools

Responsibilities

• Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Monitor performance and ensure system availability and reliability Monitor system resource utilization, trending, and capacity planning
• Provide Level-2/3 support and troubleshooting to resolve issues
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
• Select and implement security tools, policies, and procedures in conjunction with the company’s security team
• Liaise with vendors and other IT personnel for problem resolution
• Implement global risk controls / security measures and best practices to manage risk.
• Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Conduct regular system audits and security assessments.
• Participate in on-call rotation, weekend changes and provide after-hours support.
• Leads service recovery from major incidents and facilitates mitigation within the SLO targets. Identify root cause and implement permanent solutions.
• Develop and maintain documentation for application configurations, processes, and procedures including SoPs
• Provide expert technical support and solve complex problems
• Provide training to end-users and other team members as needed
• Work collaboratively with business and technology stakeholders in achieving full ITIL process compliance, including incident, change, problem, configuration and major incident processes.
• Work closely with the cybersecurity team to ensure applications and infrastructure meet key operational security metrics.
• Drive continuous improvement through the adoption of automation and orchestration.
• Identify opportunities to optimize performance, reliability, and cost.
• Interaction across TSG towers and other business support areas for problem escalations, resolutions, reporting and coordination.

About the Team

The Technology Services Group (TSG) are seeking a highly skilled and motivated Network Support Engineer with a focus on supporting the Enterprise network and faster resolution of incidents or tickets related to networks. As a key member of our global network operations team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability.

#LI-Hybrid

Annual base salary gross: 50,800 EUR to 81,200 EUR . Applicable to Lithuania candidates: The base salary range represents the low and high end of the Moody’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Moody’s total compensation package for employees. Other rewards and benefits include the following: Medical, Personal Accident, Life Insurance and Time Off.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.