Skills and Competencies - 7+ years’ experience in global network support team
- Strong knowledge on Load Balancing / Application Delivery (F5 LTM/GTM/Enterprise Manager)
- Proficiency in writing and debugging F5 iRules.
- Strong understanding of application traffic flows and troubleshooting techniques.
- Proficiency in network troubleshooting tools (Wireshark, Azure Network Watcher, Log Analytics).
- Knowledge of network security principles, SSL certificates, and encryption methodologies.
- Familiarity with other load balancers, firewalls, and web proxies is a plus.
- Familiarity with cloud-based load balancing solutions (AWS, Azure, GCP).
- Knowledge on Python, Ansible, Stackstorm is a plus
- Experience investigating complex issues and performing corrective actions, proven track record in leading major incident recovery.
- Highly impactful problem-solving skills and attention to detail.
- Experience working with ITSM systems such as ServiceNow.
- Customer focused & solutions driven
- Participate in rotational weekend shifts OR on-call and provide after-hours support.
Exceptional written and verbal communication skills. |
Education - Proven hands-on network engineering experience
- F5 Certified BIG-IP Administrator (F5-CA) or higher certification is preferred
- CCNP or higher (CCIE and/or CISSP highly valued)
- Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
- Solid understanding of the OSI or TCP/IP model
- Hands-on experience with monitoring, network diagnostic and network analytics tools
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Responsibilities - Configure and maintain F5 Load Balancers: Implement and manage F5 load balancers (LTM, GTM, ASM, APM modules), develop and implement profiles, rules, and policies to meet business requirements, and ensure uptime and reliability.
- Collaborate with network and engineering teams: Work together on load balancing infrastructure for cloud and data center environments.
- Network architecture analysis and implementation: Understand and apply network architecture principles.
- Daily administration of network load balancer environment: Oversee the daily operations and maintenance of the network load balancer environment.
- Monitor and analyze performance: Continuously monitor load balancer performance, analyze logs and performance data, and implement health checks and failover strategies to ensure high availability of applications.
- Troubleshoot and resolve issues: Address connectivity, traffic flow, and application performance issues involving F5 products.
- Proficiency in Switching: Knowledge of LACP, vPC, STP, VLAN, ARP, IP, etc.
- Network monitoring and alerting: Utilize tools like SolarWinds, Orion, Netflow, Grafana for monitoring and dashboarding.
- Troubleshoot data packet capture and analysis: Experienced in TCP/IP packet capture and analysis.
- Configure and install network devices and services: Set up routers, switches, firewalls, load balancers, VPN, QoS.
- Perform network maintenance and upgrades: Apply service packs, patches, hot fixes, and security configurations.
- Monitor system performance and reliability: Ensure system availability and reliability, monitor resource utilization, and plan capacity.
- Provide Level-2/3 support: Offer advanced support and troubleshooting to resolve issues.
- Configuration and change management: Work within established policies to ensure successful changes to the network infrastructure.
- Security tools and policies: Select and implement security tools, policies, and procedures in collaboration with the security team.
- Implement global risk controls: Apply security measures and best practices to manage risk.
- On-call rotation and after-hours support: Participate in on-call rotation, weekend changes, and provide after-hours support.
- Service recovery and mitigation: Lead service recovery from major incidents, identify root causes, and implement permanent solutions.
- Documentation: Develop and maintain documentation for application configurations, processes, and procedures including SoPs.
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About the team The Technology Services Group (TSG) are seeking a highly skilled and motivated Juniper Network Support Engineer with a focus on BGP peering, routing/switching, MPLS, ISIS, and OSPF. As a key member of our global network support team, you will play a crucial role in maintaining and optimizing our network infrastructure to ensure seamless connectivity, high performance, and reliability. |