Description de l'emploi

Niveau d'expérience: Experienced Hire

Catégories:

  • Engineering & Technology

Emplacement(s):

  • MIS Support Center, 4th floor, East Tower, Eurocenter Business Center, in front of Cenada, Heredia, 40104, CR

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

  • Knowledge of Office 365 services, including Exchange Online, MS Teams, Teams Telephony, and OneDrive for Business.
  • Experience with PowerShell scripting for Office 365 administration and automation.
  • Strong knowledge of both on-premises Active Directory and Azure Active Directory, including user synchronization, group policies, and identity management.
  • Familiarity with email security protocols and technologies, such as SPF, DKIM, and DMARC.
  • Experience with configuring and managing DLP policies, compliance management, and eDiscovery in the M365 environment.
  • Experience with configuring and managing MDM solutions within Intune or similar platforms, ensuring secure mobile access to M365 services.
  • Excellent problem-solving and troubleshooting skills.
  • Experience in managing hybrid Exchange environments is preferred.
  • Experience in managing and troubleshooting MS Teams, including voice configurations, Teams telephony and administering Teams policies is preferred.
  • Understanding of ITIL processes and best practices is preferred.

Education

* Bachelor's degree in Computer Science, Information Technology, or a related field.

* Relevant certifications, such as Microsoft Certified: Messaging Administrator Associate or Microsoft Certified: Modern Desktop Administrator Associate, are a plus.

* ITIL Certification is preferred.

Responsibilities

We are seeking a highly skilled and motivated Systems Engineer to join our team. The ideal candidate will have a strong background in Office 365, with a particular focus on Messaging and Exchange. This role will involve administration of Moody’s Office 365 environment to ensure optimal performance and reliability.

  • Administer, implement, and manage Office 365 services with a focus on Messaging and Exchange.
  • Monitor and maintain the health and performance of the Office 365 environment.
  • Troubleshoot and resolve issues related to Office 365 services, including email flow, mailbox management, and calendar synchronization.
  • Collaborate with other IT teams to ensure seamless integration of Office 365 services with other systems and applications.
  • Develop and maintain documentation (SOP documents and KBs) for Office 365 configurations, processes, and procedures.
  • Provide technical support and guidance to end-users and other IT staff.
  • Stay up-to-date with the latest Office 365 features, updates, and best practices.
  • Implement security measures to protect Office 365 data and ensure compliance with organizational policies and industry regulations.
  • Participate in the planning and execution of Office 365 migrations, upgrades, routine maintenance, compliance audits and project activities.
  • Conduct regular internal audits and assessments of the Office 365 environment to identify areas for improvement.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

About the team

Join the Digital Workplace Services Operations Team and you'll work at the highest systems level to provide expert advice and counsel to users, management and IT project teams for systems of the most complex nature (typically crossing function/location lines).

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

Instructions de demande

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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