Technical Support Analyst

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• 2-4 years of experience in desktop support, audio visual support, or a related field.
• Proficiency in Windows and Mac operating systems.
• Knowledge of common software applications and their use in a business environment.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• The ability or the potential to take on tasks of moderate complexity.
• Must be perceived as a team player and a positive contributor by his/her peers.
• Demonstrated willingness to go beyond the normal job requirements.
• Experience in computer and peripheral hardware replacement and repair
• The ability to complete all tasks and projects in a timely manner.
• The ability to complete assigned work effectively and efficiently within the established SLA time. (i.e., incidents, tasks, and other workflows.)
• The ability to conduct themselves maturely and professionally towards users and co-workers (accountability, use of good judgment, providing proper follow-up)
• Known as a motivated team player who can work with minimal supervision.
• Working knowledge of Microsoft Windows 10.
• Working knowledge of Microsoft Office 365 (Word, Excel, PowerPoint, OneDrive, and Outlook).
• Familiarity with Windows installer and desktop management suites such as SCCM\Intune\Auto Pilot
• Working knowledge of Audio-Visual technologies including but not limited to Cisco, Polycom, Neat, Crestron, Extron and DTEN.
• The ability to work with clients to provide high quality technical support for events in meeting rooms/event spaces.
• Understanding of network protocols including DNS, Cisco Telephony, and equipment (routers/switches)
• Knowledge of mobile technology, including Android and iOS
• Working knowledge of MAC OS (Operating Systems) and functionality in an Enterprise environment.
• Working knowledge of enterprise-level networking and troubleshooting.
• Working knowledge of cloud services (i.e., AWS (Amazon Web Services), Azure, Zoom & Teams)
• Will be asked to work after hours and weekends to assist with BAU, MOPs, and Outages.

Education

• Associate degree in a related field or equivalent experience.

Responsibilities

Provide technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems within specified service level agreements. Ensuring that the company TSG (Technology Services Group) (Technology Services Group) values are demonstrated in all daily activities to meet business needs.

• Facilitating problem-solving and collaboration
• Providing technical support in a MAC IOS, Windows 10 environment & O365
• Provide local and remote business support / technical assistance to Moody's associates, using Microsoft Office, Microsoft Outlook, VPN software, and various proprietary applications.
• To provide client Audio Visual onsite meeting room support services, to include system operation, troubleshooting and maintenance of electronic communication systems including but not limited to video conferencing, meeting room support, Event support and control systems.
• Responsible for the safe and correct diagnosis of faults, removal, 1st line repair, test, and operation of all aspects of audio visual, video conference, display, and presentation technologies.
• Correct operation of meeting room AV systems in the most efficient and effective manner to ensure minimum down time and maximum performance.
• To ensure a prompt, courteous and appropriate response to all customer requests for assistance, support, short timeframe requests and room administration, working to defined service level agreements and within contractual timeframes / frameworks working directly alongside other front of house services.
• Configuring, installing, supporting, troubleshooting, and repairing client workstations, printers, mobile devices, audio, video, and office equipment.
• Recognizing problem areas, developing pro-active solutions, and complying with IT operational performance metrics and Service Level Agreements.

#LI-Hybrid

Annual base salary gross: 26,200 EUR to 41,800 EUR. Applicable to Lithuania candidates: The base salary range represents the low and high end of the Moody’s salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Moody’s total compensation package for employees. Other rewards and benefits include the following: Medical, Personal Accident, Life Insurance and Time Off.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.